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Frequently Asked Questions

Minicare FAQs

Minicare Skincare Devices – Usage, Warranty, Troubleshooting & More

Find answers to common questions about Minicare devices (IPL, HIFU, Facial Tools), warranties, returns, and skincare results. Expert support for your glowing journey!

Common Questions

How long does it take to see results with Minicare devices?

Results vary by device: IPL (4–6 weeks), HIFU (2–3 months), LED Mask (3–4 weeks). Consistency is key!

Are Minicare devices safe for all skin types?

Most devices suit Fitzpatrick skin types I–IV. Avoid IPL on dark skin (V–VI) or tattoos. Check contraindications per device.

What’s included in the Minicare warranty?

6-months coverage included for free for any manufacturing defects. 1-year extended warranty can be bought as an add-on for peace of mind if needed. Excludes misuse, accidental damage, or unauthorized repairs.

Can I return a device if it doesn’t work for me?

Yes! We offer a 7-day return policy for defective products. Change-of-mind returns are not accepted.

Do Minicare devices work on men?

Yes! IPL, HIFU and all Minicare devices are safe for facial/body use on all genders. Avoid sensitive areas like the Adam’s apple.

How do I clean my Minicare device?

Use 70% alcohol wipes for IPL/HIFU. Microcurrent wands require gentle wiping with a dry cloth.

Can I use Minicare devices with other skincare products?

Avoid retinoids/acids 24 hours before treatments. Use aloe vera gel post-session for soothing.

What’s the difference between HIFU and HIFU+?

HIFU+ offers dual-depth technology (3.0mm + 4.5mm) for enhanced collagen stimulation vs. standard HIFU (3.0mm).

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Device Specific FAQs

Common questions about Minicare devices answered:

Minicare IPL Hair Removal Device FAQs

IPL Handy, IPL 3-in-1 and IPL Sapphire

The warranty covers manufacturing defects in materials and workmanship for 1 year from the date of purchase. It does not cover misuse, accidental damage, or unauthorized modifications.

Contact customer service via the website or email at warranty@minicare.pk. Provide proof of purchase, a detailed issue description, and video proof via WhatsApp (03262000909) for validation.

Yes, within 7 days of purchase, but a 40% deduction + 10% restocking fee + shipping costs apply. Change-of-mind returns are not guaranteed and require unopened packaging.

You must provide a valid proof of purchase (receipt/order confirmation) and video evidence of the defect shared via WhatsApp.

Yes, battery defects under normal use are covered. Damage from power surges, UPS/generator usage, or improper charging voids the warranty.

Refunds are offered only if repair or replacement is impossible. The decision is at Minicare’s discretion.

No. Individual results vary, and the warranty does not cover dissatisfaction with results. Devices are not medical treatments.

Misuse voids the warranty. You’ll bear repair/replacement costs. Examples include using non-genuine accessories or ignoring contraindications.

Deductions cover restocking, repackaging, and losses from reselling opened products. Minicare emphasizes results require 3–6 months of dedicated use.

Email warranty@minicare.pk, use the website contact form, or WhatsApp video proof to 03262000909 for faster resolution.

Buy IPL Handy
Buy IPL 3-in-1
Buy IPL Sapphire

Minicare HIFU FAQs

HIFU Gen-1, HIFU Gen-2 and HIFU 3.0

The warranty covers manufacturing defects in materials and workmanship for 1 year from the date of purchase. It does not cover misuse, accidental damage, or unauthorized modifications.

Contact customer service via the website or email at warranty@minicare.pk. Provide proof of purchase, a detailed issue description, and video proof via WhatsApp (03262000909) for validation.

Yes, within 7 days of purchase, but a 40% deduction + 10% restocking fee + shipping costs apply. Change-of-mind returns are not guaranteed and require unopened packaging.

You must provide a valid proof of purchase (receipt/order confirmation) and video evidence of the defect shared via WhatsApp.

Yes, battery defects under normal use are covered. Damage from power surges, UPS/generator usage, or improper charging voids the warranty.

Refunds are offered only if repair or replacement is impossible. The decision is at Minicare’s discretion.

No. Individual results vary, and the warranty does not cover dissatisfaction with results. Devices are not medical treatments.

Misuse voids the warranty. You’ll bear repair/replacement costs. Examples include using non-genuine accessories or ignoring contraindications.

Deductions cover restocking, repackaging, and losses from reselling opened products. Minicare emphasizes results require 3–6 months of dedicated use.

Email warranty@minicare.pk, use the website contact form, or WhatsApp video proof to 03262000909 for faster resolution.

Buy HIFU Gen-1
Buy HIFU Gen-2
Buy HIFU 3.0

Femi FAQs

Instant Period Pain Relief Device by Minicare

The warranty covers manufacturing defects in materials and workmanship for 1 year from the date of purchase. It does not cover misuse, accidental damage, or unauthorized modifications.

Contact customer service via the website or email at warranty@minicare.pk. Provide proof of purchase, a detailed issue description, and video proof via WhatsApp (03262000909) for validation.

Yes, within 7 days of purchase, but a 40% deduction + 10% restocking fee + shipping costs apply. Change-of-mind returns are not guaranteed and require unopened packaging.

You must provide a valid proof of purchase (receipt/order confirmation) and video evidence of the defect shared via WhatsApp.

Yes, battery defects under normal use are covered. Damage from power surges, UPS/generator usage, or improper charging voids the warranty.

Refunds are offered only if repair or replacement is impossible. The decision is at Minicare’s discretion.

No. Individual results vary, and the warranty does not cover dissatisfaction with results. Devices are not medical treatments.

Misuse voids the warranty. You’ll bear repair/replacement costs. Examples include using non-genuine accessories or ignoring contraindications.

Deductions cover restocking, repackaging, and losses from reselling opened products. Minicare emphasizes results require 3–6 months of dedicated use.

Email warranty@minicare.pk, use the website contact form, or WhatsApp video proof to 03262000909 for faster resolution.

Buy FEMI Instant
Buy FEMI Belt

Other Device FAQs

Facial Wand, EMS Device, High-Frequency Device and LED Mask

The warranty covers manufacturing defects in materials and workmanship for 1 year from the date of purchase. It does not cover misuse, accidental damage, or unauthorized modifications.

Contact customer service via the website or email at warranty@minicare.pk. Provide proof of purchase, a detailed issue description, and video proof via WhatsApp (03262000909) for validation.

Yes, within 7 days of purchase, but a 40% deduction + 10% restocking fee + shipping costs apply. Change-of-mind returns are not guaranteed and require unopened packaging.

You must provide a valid proof of purchase (receipt/order confirmation) and video evidence of the defect shared via WhatsApp.

Yes, battery defects under normal use are covered. Damage from power surges, UPS/generator usage, or improper charging voids the warranty.

Refunds are offered only if repair or replacement is impossible. The decision is at Minicare’s discretion.

No. Individual results vary, and the warranty does not cover dissatisfaction with results. Devices are not medical treatments.

Misuse voids the warranty. You’ll bear repair/replacement costs. Examples include using non-genuine accessories or ignoring contraindications.

Deductions cover restocking, repackaging, and losses from reselling opened products. Minicare emphasizes results require 3–6 months of dedicated use.

Email warranty@minicare.pk, use the website contact form, or WhatsApp video proof to 03262000909 for faster resolution.

Buy Glow Wand
Buy EMS Device
Buy LED Mask
Buy HF Device

Results

Concerned about the effectiveness of Minicare devices?

Treatment Duration? FAQs

The warranty covers manufacturing defects in materials and workmanship for 1 year from the date of purchase. It does not cover misuse, accidental damage, or unauthorized modifications.

Contact customer service via the website or email at warranty@minicare.pk. Provide proof of purchase, a detailed issue description, and video proof via WhatsApp (03262000909) for validation.

Yes, within 7 days of purchase, but a 40% deduction + 10% restocking fee + shipping costs apply. Change-of-mind returns are not guaranteed and require unopened packaging.

You must provide a valid proof of purchase (receipt/order confirmation) and video evidence of the defect shared via WhatsApp.

Yes, battery defects under normal use are covered. Damage from power surges, UPS/generator usage, or improper charging voids the warranty.

Refunds are offered only if repair or replacement is impossible. The decision is at Minicare’s discretion.

No. Individual results vary, and the warranty does not cover dissatisfaction with results. Devices are not medical treatments.

Misuse voids the warranty. You’ll bear repair/replacement costs. Examples include using non-genuine accessories or ignoring contraindications.

Deductions cover restocking, repackaging, and losses from reselling opened products. Minicare emphasizes results require 3–6 months of dedicated use.

Email warranty@minicare.pk, use the website contact form, or WhatsApp video proof to 03262000909 for faster resolution.

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Contraindications

Read safety guidelines, what not to do and what to avoid.

What not to do? FAQs

The warranty covers manufacturing defects in materials and workmanship for 1 year from the date of purchase. It does not cover misuse, accidental damage, or unauthorized modifications.

Contact customer service via the website or email at warranty@minicare.pk. Provide proof of purchase, a detailed issue description, and video proof via WhatsApp (03262000909) for validation.

Yes, within 7 days of purchase, but a 40% deduction + 10% restocking fee + shipping costs apply. Change-of-mind returns are not guaranteed and require unopened packaging.

You must provide a valid proof of purchase (receipt/order confirmation) and video evidence of the defect shared via WhatsApp.

Yes, battery defects under normal use are covered. Damage from power surges, UPS/generator usage, or improper charging voids the warranty.

Refunds are offered only if repair or replacement is impossible. The decision is at Minicare’s discretion.

No. Individual results vary, and the warranty does not cover dissatisfaction with results. Devices are not medical treatments.

Misuse voids the warranty. You’ll bear repair/replacement costs. Examples include using non-genuine accessories or ignoring contraindications.

Deductions cover restocking, repackaging, and losses from reselling opened products. Minicare emphasizes results require 3–6 months of dedicated use.

Email warranty@minicare.pk, use the website contact form, or WhatsApp video proof to 03262000909 for faster resolution.

General Policies

Warranty, Return, Refund and Shipping

Policies FAQs

The warranty covers manufacturing defects in materials and workmanship for 1 year from the date of purchase. It does not cover misuse, accidental damage, or unauthorized modifications.

Contact customer service via the website or email at warranty@minicare.pk. Provide proof of purchase, a detailed issue description, and video proof via WhatsApp (03262000909) for validation.

Yes, within 7 days of purchase, but a 40% deduction + 10% restocking fee + shipping costs apply. Change-of-mind returns are not guaranteed and require unopened packaging.

You must provide a valid proof of purchase (receipt/order confirmation) and video evidence of the defect shared via WhatsApp.

Yes, battery defects under normal use are covered. Damage from power surges, UPS/generator usage, or improper charging voids the warranty.

Refunds are offered only if repair or replacement is impossible. The decision is at Minicare’s discretion.

No. Individual results vary, and the warranty does not cover dissatisfaction with results. Devices are not medical treatments.

Misuse voids the warranty. You’ll bear repair/replacement costs. Examples include using non-genuine accessories or ignoring contraindications.

Deductions cover restocking, repackaging, and losses from reselling opened products. Minicare emphasizes results require 3–6 months of dedicated use.

Email warranty@minicare.pk, use the website contact form, or WhatsApp video proof to 03262000909 for faster resolution.

Warranty Policy
Return Policy

Choose Minicare for a confident and
satisfying skincare experience!

MONEYBACK GUARANTEE

We are dedicated to your satisfaction, and in the unlikely event that you are not completely satisfied, we’ll gladly process your refund.

Please remember to review our Returns and Exchange Policy conditions for further details on the refund process. Your satisfaction is our priority, and we look forward to helping you achieve the skin condition you desire with Minicare devices.

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Returns & Exchange Policy

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Warranty Support

0326 2000 909

Email

warranty@minicare.pk

Our Location

DHA, Lahore, Pakistan.

Minicare.pk is specialized in providing portable technologies used in aesthetic clinics and hospitals around the world, enabling home users to initiate clinic-like treatments at home.

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+92 326 2000 909

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Inquiry

info@minicare.pk

Fulfilment Center

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